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 SCHEDULED ACTIVITIES.
NEW YORK UNIVERSITY
School of Continuing and Professional Studies
Principles
of Management and Organization
I
This is the ideal introduction for new managers
and supervisors who want to understanding the
big picture of management concepts, processes,
and techniques as practiced today in business,
industry, and government. We begin by focusing
on the basic structure of an organization, and
then concentrate on the essential managerial functions--planning,
organizing, motivating, directing, controlling,
leading--and how they relate to one another. Gain
a solid understanding of how effective managers
orchestrate human resources and their own energies
to contribute to an organization's achievement
of its mission and bottom-line goals.
New dates coming soon!
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 WORKPLACE COACHING &TUTORING
Offered on an individual or corporate basis, this type of coaching
provides a client with the opportunity to set goals or explore solutions
to a wide variety of issues such as:
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Learning to effectively manage a team, department or employees
in a small business |
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Finding ways to productively deal with a difficult boss |
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Creating a more efficient organizational structure |
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Understanding the steps to take in the event of a layoff |
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Updating a resume for powerful results |
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Preparing for an internal or external job interview |
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Identifying sales and sales management strategies to increase
business and profits |
 MANAGEMENT TRAINING WORKSHOPS.
The following topics are available in a broad range of formats
such as half-day or full-day workshops:
What Management Is, What Managers Do
How to Empower your Employees
Managing Conflict in the Workplace
Managerial Decision-Making
Management Skills for Administrative Professionals. In
today’s streamlined business environment, highly skilled
administrative assistants are an essential element in a smoothly
running organization. Today’s assistants negotiate, manage
projects, coordinate and handle many responsibilities for their
bosses. This dynamic workshop will provide participants with:
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An overview of current business trends, practices and standards reshaping the role of the administrative assistant
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Professional time and project management techniques to help
you get more accomplished each day
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Communication and interpersonal tools that persuade even
the most difficult people to act
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Guidelines for making decisions and solving problems on your
own
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Introductory Coaching Clinic. Coaching is one of the most
valued management skills in the organization today. By utilizing
coaching techniques, managers of all levels gain the ability to
deal with a wide variety of performance issues. The results of
effective coaching includes improved employee productivity, loyalty
and cooperation. As a result of this workshop:
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You and your employees will be able to set better goals.
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Use coaching to provide focus, producing better results faster.
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Implement coaching techniques to encourage innovation and
creative solutions.
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Foster a sense of ownership and personal satisfaction in
a job well done.
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Generate motivation and enthusiasm as you help your employees
connect their tasks to their values.
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Successful Sales Management. Managing a sales force is
a function requiring a wide range of knowledge and skills. Designed
for new managers with frontline sales management responsibility
or small business owners who want to improve their sales management
skills, this workshop provides a comprehensive overview of the
sales management process. Topics to be covered include:
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How to recruit, retain and motivate a the best employees
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Increase sales and profits through improved direction and
communication
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Managing the paper trail
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Designing and running effective sales meetings
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Coordinating sales force efforts with channels of distribution
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Develop a foundation of ethics and high standards of quality
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Strategic Selling. Business-to-business selling that involves
multiple decision-makers is a complex process and requires proactive
positioning on the part of the salesperson. As a result, to survive
in selling today, you need strategy – and this is true regardless
of how much or how little the product or service costs. This workshop
will focus on a system of selling steps that are practical and
powerful when applied prior to implementing a tactical plan. As
a result of applying this process, sales time is spent more effectively
and efficiently thereby increasing the probability of success
in generating revenue for the organization. A few of the other
topics to be discussed include:
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The real reason people buy
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How to get to the person who signs the check
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Why up to 35% of prospective business opportunities is poor
and what to do about it
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Why getting the order doesn’t help build a business
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How to handle a request for a bid
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Why focusing on the competition may hurt your chances of
making the sale and what to do about it
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Effective Delegation for Managers. Effective delegation is one of the most valuable skills
a manager can master. It reduces a manager’s workload and
develops employee’s skills, knowledge, job satisfaction
and commitment to the organization. Delegating prepares employees
to be able to handle management responsibilities thereby allowing
the manager to advance to other professional opportunities within
the organization. Learn how to:
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Identify why managers fail to delegate
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Examine the concepts of responsibility, authority and accountability
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Provide the 4 major steps in the delegation process
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Examine the common mistakes made during the delegation process
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Decide what to delegate and how to do it successfully
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Match delegated tasks with abilities
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Avoid reverse delegation
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Recognize the types of responsibilities that can’t
be delegated
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Monitor progress without overmanaging
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